Trust · Document E
If something goes wrong,
you call us.
The real risk in direct manufacturing isn't quality. It's accountability. Forge sits in front of every manufacturer, every order, every warranty claim.
The fear
"Good luck chasing China."
When importers say "the manufacturer handles warranty", every builder hears the same thing: you're on your own at 11pm with a leaking window and a client on the phone.
Forge model
One contract. One number. One name.
Forge is the supplier of record. Manufacturer warranties sit behind us as back-to-back agreements. You never chase a factory. We do.
What's covered
The accountability stack
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Single supplier of record
Forge appears on the invoice, the delivery docket, and every warranty certificate.
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Back-to-back manufacturer cover
We hold the contract with the factory. You hold the contract with us.
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Australian project management
On-shore PM owns logistics, defects logs, replacement scheduling and install support.
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Specified for AU codes
Products qualified or engineered against AS/NZS standards before they enter the range.
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Replacement parts held local
Hinges, cartridges, gaskets, glazing — common spares stocked on-shore.
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Defect SLA
Acknowledged within 1 business day, on-site assessment within 5, remediated to programme.
Get a quote you can actually stand behind.
Direct manufacturing pricing, with accountability you can put in front of your client.